Worldwide generative AI (GenAI) spending is expected to total $644 billion in 2025, an increase of 76.4% from 2024, according to a forecast by Gartner, Inc. “Expectations for GenAI’s capabilities are declining due to high failure rates in initial proof-of-concept (POC) work and dissatisfaction with current GenAI results,” said John-David Lovelock, Distinguished VPRead More…

By 2027, 40% of all customer service issues will be fully resolved by unofficial third-party tools powered by GenAI, according to Gartner, Inc. Consumers are increasingly adopting unofficial third-party GenAI tools such as ChatGPT, Google AI Overviews, and Apple Intelligence to resolve customer service issues. The deep integration of GenAIRead More…

According to the 2024 State of AI in Cybersecurity Survey from CrowdStrike, 80% of security leaders prefer platform-based GenAI tools over point products and applications, highlighting the growing demand for integrated technologies that enhance efficiency and effectiveness across security operations. The survey also revealed that 63% of respondents stated they would overhaul theirRead More…

The return to the office has accelerated in 2024. While further return-to-the-office mandates are expected in 2025, many employees continue to work remotely for at least part of the time. Against this backdrop, artificial intelligence (AI) has emerged as the hottest enterprise tech trend, thanks to the generative AI’s (GenAI)Read More…

Forty percent of generative AI (GenAI) solutions will be multimodal (text, image, audio and video) by 2027, up from 1% in 2023, according to Gartner, Inc. This shift from individual to multimodal models provides an enhanced human-AI interaction and an opportunity for GenAI-enabled offerings to be differentiated. Speaking at Gartner IT Symposium/Xpo on the Gold CoastRead More…